Weststream is responsible for goods that are damaged or lost during delivery to you. Complaints of transport damage must be made within 3 days. When receiving the shipment, it is therefore important to check that the goods are not damaged during transport. In order for a transport damage to go through, you need to photograph and report any transport damage directly on site to the delivery agent or carrier and then contact Weststream’s customer service. Remember to keep all packaging and product packaging in the event of a transport damage.