Privacy and cookies

Here you will find all information about GDPR etc.


Like most major websites, uses cookies. A cookie is a small text file that the website requests to be stored on the visitor’s computer and which contains a certain amount of information and a certain timestamp. A cookie cannot be used to identify who you are.
Cookies on this website are used to improve the user experience and for you to be able to log in and shop. This website does not store any personal information about the visitor, such as e-mail address or name, in cookies.

There are three main types of cookies – here’s how and why we use them

  • Cookies for Website functions – with these cookies you can navigate the website and use our functions, for example “Add to cart” etc.
  • Website Analysis Cookies – these cookies allow us to measure and analyze how our customers use the website, to improve both its functionality and your shopping experience
  • Customer service cookies – when you surf or shop at, these cookies will remember your preferences (such as your language or your location), so we can make your shopping experience as smooth as possible and more personal for you

By using our website, you agree that we place these types of cookies on your device and access them when you visit the website in the future. If you want to delete any cookies that are already on your computer, the “Help” section of your browser should provide instructions on how to find the file or directory that stores cookies. Please note that by deleting or deactivating future cookies, your user experience may be affected and you may not be able to utilize certain functions on our website and the complete user experience on which we are proud to provide to our customers.

How we use your information

We use your information in a number of different ways – what we do depends on the information.

Your name and contact information
Deliver your purchases to you
We have to do this to carry out our contract with you (it is a bit difficult to send an order if we do not use your name and contact information)
Send information via e-mail, SMS or post, about our new products and services. To keep you updated. We only send this with your permission.

Your payment information
This means that your card’s security code / CVV code, do not worry, we do not keep them.
Take payment and give refunds and we must do this to perform our contract with you.

Purchase history
What you bought.
We have to do this to carry out our contract with you – if you can not put things in a cart, you can not buy it. Provide customer service and support and manage returns.

Information about your phone or laptop, and how to use our website
Improve our website and set standard options for you (eg language and currency) for your phone or laptop, and how you use our website. To give you the best possible shopping experience.

You do not have to give us any of this personal information, but if you do not, you may not be able to buy from the website and it is unlikely that you will get our optimal customer experience. But it’s your choice – and we respect that.

Changes in how we protect your privacy

We may change this page from time to time to reflect how we process your data.

If we make significant changes, we will make it clear on Weststream’s website or other Weststream services or with other means of contact such as email, so that you can review the changes before continuing to use Weststream.


How do you stop marketing messages from Weststream?
You can stop receiving marketing messages from us at any time.

You can do this:

  • By clicking on the link “unsubscribe” in any email
  • By contacting our support team

When you do, we will make sure that you do not receive any further marketing messages.
Stopping marketing messages does not stop service communication (for example, order updates or where you have expressed an interest in an activity at Weststream).

How we retain the information

We retain your information for as long as you allow us, or as long as it is needed to provide the services to you, or (in case of any contacts you may have with our support team) for as long as necessary to provide only support-related reporting and trend analysis .

If it is reasonably necessary or mandatory to comply with laws or regulations, resolve disputes, prevent fraud and abuse, or apply our terms, we may also retain some of your information as needed.

Your rights

You have many rights regarding your personal information:

  • The right to be informed about how your personal information is used (like this message!)
  • The right to access the personal information we have about you
  • The right to request correction of incorrect personal information we have about you
  • The right to request that we delete your data, or stop processing it or collect it, in certain circumstances
  • The right to discontinue direct marketing communications, which you can do through our support, and at any time revoke consent to other consent-based processing
  • The right to request that we transfer or share parts of your information, either to you or another service provider
  • The right to complain to your data protection regulator – in the UK, Information Commissioner’s office

If you want to exercise your rights, have a complaint or just have questions, please contact us.

Do we share your information?

We do not, and will not, sell any of your personal information to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely necessary to do so.

However, we share your information with the following categories of companies as an important part of being able to provide our services to you, as stated in this statement:

  • Companies that do things to get your purchases to you, such as payment providers, warehouses, parcel services and delivery companies.
  • Professional service providers, such as web hosts who help us run our business
  • Credit reference agencies, law enforcement agencies and law enforcement agencies, so we can help deal with fraud.
  • Companies approved by you, such as social media (if you choose to link your accounts to us).

We can provide third parties with collected but anonymous information and analysis about our customers and before we do that we will make sure that it does not identify you.