As a consumer, you always have a fourteen (14) day right of withdrawal according to the Distance and Home Sales Act. If you want to return your item for exchange or repurchase during this time, you must contact customer service and we will send a shipping document. Weststream has no possibility to reimburse the cost of return shipping afterwards. If the product’s quality or packaging has been affected as a result of you as a customer having handled it in a negligent manner, a deduction on the refund corresponding to a reasonable cost will be made.