Price and product info
In the event of any errors in stock status or price, Weststream reserves the right to terminate the purchase agreement. If the product has expired or is not available for any other reason, Weststream is not obliged to provide the product but can suggest an alternative product. All image information should be considered as illustrations and can not be guaranteed to reproduce the exact appearance and nature of the product. Prices are always listed on all products, and VAT is always included in the price. We reserve the right to change the price of a product.
When you have completed your purchase, a confirmation will be sent to your email. If you do not receive a confirmation on the same day as you placed your order, please contact us, as this may mean that you have entered the wrong e-mail address.
Right of withdrawal
As a consumer, you always have a fourteen (14) day right of withdrawal according to the Distance and Home Sales Act. If you want to return your item for exchange or repurchase during this time, you must contact customer service and we will send a shipping document. Weststream has no possibility to reimburse the cost of return shipping afterwards. If the product’s quality or packaging has been affected as a result of you as a customer having handled it in a negligent manner, a deduction on the refund corresponding to a reasonable cost will be made.
Packages that have not been picked up within fourteen (14) days will be returned to Weststream. If this happens, you will be charged a fee of SEK 1,495 (SEK) for costs attributable to Weststream’s administration, shipping, return shipping and handling. Unredeemed packages are not covered by the right of withdrawal.
Exchanges and returns
You have the right to exchange and return within 14 days of receiving the item. You can choose to change to another item or get your money back. An item returned must be unused and packed in the original packaging. It is important that outer packaging is used and that tape or other material is not pasted on the original packaging. When returning, you are responsible for return shipping and the risk of the product, therefore it is important that the product can not be damaged during transport. Returns cannot be sent against Cash on Delivery / Cash on Delivery. Upon receipt and approval of the return, the refund will be made within fourteen (14) days of Weststream receiving the return. Repayment is only made by deposit to a bank account, not cash. Costs for services linked to delivery such as express shipping and cash on delivery are not reimbursed on return.
To enable a possible return, you need to be able to demonstrate a purchase and Weststream recommends that you save a payment reference as a receipt for your purchase.
Dispute / Consumer protection
As a private customer, you always have the rights set out in the Swedish Consumer Agency’s rules. We always try to solve any. problems with the customer in the best way. If you are not satisfied, you can turn to the General Complaints Board, ARN. We always follow ARN’s recommendation.
In the event of circumstances beyond Weststream’s reasonable control, such as in the event of a change in legislation, government action, strike, blockade, sabotage, war, terrorism, fire, flood, natural disaster or similar events, Weststream’s obligation to fulfill the purchase agreement shall be suspended. as long as the circumstance prevails. If such delay exceeds 2 months, both the customer and Weststream have the right to terminate the agreement with immediate effect without any obligation to pay damages.
The products remain the property of the supplier until they are fully paid for.